FAQ

How can I contact customer support?

The “Contact Us” link can be found on the bottom of any page within Cinematic.  Please use our online contact form to send us an inquiry, or email support@GlamourKey.com.  Please feel free to contact us as well via our toll-free number: 877-231-CINE (877-231-2463).

How does Cinematic Stock Footage work?

Cinematic is a media stock site for the film, production and advertising industry.  Much of Cinematic's stock footage is shot using the revolutionary RED ONE Digital Camera.  Our RED footage is sold as royalty-free content and is usually available in a Quicktime Pro-Res format.  Our pre-keyed clips contain a perfectly “Keyed Out” embedded straight alpha channel.  Cinematic offers the original .R3D files that the RED camera shot on location.  RAW .R3D files can be seen with RED Alert, RED Cine, or any 3^rd party application that plays .R3D content.  Due to the limited request we receive for Raw .R3D files, these are unavailable for immedient download on the Cinematic website.  These files are sent out via DVD or on a thumb-drive (TD).

Cinematic Stock Footage also offers content from contributors around the world.  We have all varieties of photography and other HD content and formats.  Please search and explore our amazing collection.

Learn more about our footage file types.

Do you buy footage or photos?

Cinematic Stock Footage has a large variety of different file types, aspect ratios, and frame rates.  We will specify this information in the description fields of each shot.  Please feel free to contact us if you have any questions about the file you are interested in.  If the file type does not match your project, please let us know.  We can help change frame rates, aspect ratios, or anything else that may need adjusting to help fit your needs.

Do you publish catalogs?

As part of the ongoing effort to remain cost effective for our customers, Cinematic Stock Footage currently does not publish printed catalogs.  All footage and photography is available in our online library.

Website Navigation

What browsers are compatible with this website?

Internet Explorer, Firefox, Safari and Netscape on both Machintosh and Windows Platforms.

Is there a limit on downloads?

After your file purchase successfully completes, you will be able to download it 5 times.  Cinematic places a quota on downloads to prevent abuse as a security precaution.  If you wish to download a file after you exceed your quota, simply call or email us with a request to reset the limit.  Note:  Some file types are not available by download due to excessive file sizes.  These files will be delivered on DVD media or a thumb drive by overnight mail.

Can I share my username/password with friends/colleagues?

There is no need to share accounts because signing up and creating a user account at Cinematic Stock Footage is free.  Each account allows you to keep track of an indivdual lightbox, user preferences and purchase histories.  However, your username and password are your responsibility.

How do I purchase footage and photography?

Search our catalog of footage and photography and click on a thumbnail to view the selected item.  Below the preview there is a list of available file types to purchase.  Click “add to cart” and follow the checkout process.  Some extremely large file types may not be available for immediate downloading.  These files will be burned to DVD(s) or put on a thumb drive (TD) and shipped out overnight. 

Does my browser need to be able to accept cookies?

Cinematic Stock Footage uses cookies to hold your username and/or password.  No credit card or purchasing data is stored in the cookie.  Cineamtic never stores personal information in a cookie.

LightBox

How does a lightbox work?

A lightbox is used to store footage and photography that you intend to eventually download or share.  You can also add footage or photography to the lightbox for later review.

How do I add images to a lightbox?

To add an image to a lightbox click on the image you wish to place in the lightbox.  Next, click on the “add to lightbox” link located beside the lower right corner of the image under “Tools.”

Removing a file from your lightbox is just as simple.  Just click on the thumbnail in your lightbox to view the items detail page.  Next, click on the “remove from lightbox” link located beside the lower right corner of the image under “Tools.”

My Account

Which currency do you charge in?

We charge in USD.  If you are outside the US, actual conversion to local currency is done by your credit card company at the moment of the purchase, based on the Cinematic USD price.  Any charge beyond this conversion rate is a surcharge added by your credit card company for the conversion.

How long will order histories remain on my account?

We retain order histories for a minimum of 90 days.

What is your refund policy?

Since we provide all data upfront, we regret that we cannot provide refunds.  If you have extenuating circumstances contact us in writing using our contact form or give us a call via our toll-free number and we will review your refund request on a case-by-case basis.  We value our customers, and your satisfaction is our goal.

How do I remove my email address from your mailing lists?

Just login to your account, and visit the “My Profiles” link from the header of any Cinematic page.  Under the “About” tab you can opt out of our newsletters by disabling the check box next to “Newsletter.”

How do I print an invoice of my purchase?

After logging into your account with your username and password, click on “Orders” towards the top of the page, and then click the links to view the select invoice within your purchase history.

What if I forgot my username or password?

Click the “Forgot Password?” link next to the login area at the top of every page.  Complete the form to have your username and password sent to the email address on file for your account.

What if I want to change my password?

Just login to your account, and visit the “My Profile” link from the header of any Cinematic page.  Under the “About” tab you can reset your password using the update form.

How do you protect my credit card information?

All of your information is stored in a protected database on a secure server in a secure location.  For security reasons we do not store a credit card with your account.  All transactions are passed through to our credit card processor through a secure 128 bit encrypted gateway.  Our customers privacy and security is Cinematic’s number one priority.  We never share or sell your personal or private information.

Footage and Photography Usage

Will the footage or image I download have a watermark on it?

Only our previews or specially requested comp materials contain watermarks.  Purchased and downloaded items will not be watermarked.

How do I use a 2K file in a 1920 x 1080 HD project?

The 1920 x 1080 HD has an aspect ration of 16:9.  The 2048 x 1024 2K has an aspect ratio of 2:1.  To use 2K in a 1920 x 1080 HD project you simply enlarge the 2K footage by 6%.  This will eliminate the letter box at the top and bottom.  Most of Cinematic’s original 2:1 footage is available in a standard 16:9 aspect ratio so you will be able to decide before you purchase which format best suits your project.

How does your licensing work?

All footage and photography is royalty-free.  Should you require exclusive rights in territory, industry, or media, we offer a flat price to ensure a unique competitive position.  An Exclusivity License protects your usage by preventing others from being able to download the item through Cinematic.  Please read through our “Licensing Terms” for details.

If I modify an image, can I claim copyright to that image?

You may modify an image and use it, however, you may not claim copyright or ownership to any photography or footage.  Cinematic Stock Footage owns all footage and photography, whether or not they have been modified.

What is a derivative work?

US Copyright law defines a “derivative work” as a work that is based on (or derived from) one or more already existing works, is copyrightable if it includes what the copyright law calls an “original work of authorship.”  Derivative works, also knows as “new versions,” include such works as translations, musical arrangements, dramatizations, fictionalizations, art reproductions, and condensations.  Any work in which the editorial revisions, annotations, elaborations, or other modifications represent, as a whole, an original work of authorship is a “derivative work” or “new version.”  For more information, please click this link:  www.copyright.gov

Where can I use Cinematic Stock Footage and Photos?

According to our Licensing Terms you may use downloaded content in Sales Videos, Broadcast Videos, Commercials, Films, Web Sites, Multimedia Presentations, displays for trade shows, billboards/banners, packaging/labels, business collateral, decoration for office space, restaurants and retail stores, public areas and many other uses outlined in our Standard and Enhanced Licensing Terms.

Does all of your footage and images have model releases?

Yes.  All signed model releases are on file in the offices of Cinematic Stock Footage.

Can I create an online gallery of your footage and photos?

No, you may not create an online gallery.  Cinematic maintains an online gallery, and users can be referred directly to Cinematic Stock Footage.

What does royalty-free mean?

“Royalty-free” is a type of a stock footage or photo license that provides for the unlimited use of footage in any media defined in the licensing terms.  “Royalty-free” is the opposite of “rights-managed.”  Rights-managed footage and photos need a specific license stating the audience and material surrounding the footage.  All downloadable files on GlamourKey.com are royalty-free and do not require individual licenses.  All photos are bound by one or both of the two types of licensing agreements.  Exclusive rights are available for purchase.  Detailed information can be found on our licenses and terms page.

What about the file sizes of your footage and photos?

Files are available for downloading in four different sizes.  Some large files will require that footage be burned to a DVD or loaded onto a thumb drive (TD) and shipped overnight at no extra cost.  On each clip and image page, you’ll find details about the file.

Can I sell the footage that I download?

You may not sell the files you purchase from GlamourKey.  You can use Cinematic content as design elements – not for resale or distribution. 

Do you have any rights-managed materials?

No.  At this time all footage and images from Cinematic are royalty-free subject to terms of purchase.

What if I have other questions?

Please drop us an email on the “Contact Us” page, or give us a call at our toll free number - 877-231-CINE (877-231-2463).